Wednesday, May 13, 2020

Covid19-UK Sykes Holiday Cottages

#covid19uk #SykesHolidayCottages #update #ukstaycation - When it’s over & it will be, these places will be back - Stay Safe - Stay Healthy

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Coronavirus (Covid-19)- Last updated: 11 May 2020 14:38

On the 23rd March 2020, Prime Minister Boris Johnson issued an instruction for everyone to remain in their homes except for very limited purposes. Any customer due to depart for their holiday before 3rd July 2020 can amend their booking now. You are able to do this easily online through your account.

During these difficult times the safety of our people, our customers and our property owners is of paramount importance to us.

The situation is changing daily. We continue to follow guidance from the government, and we are keeping this page and our policies under constant review.

Find out more about the government’s guidance here: https://www.gov.uk/coronavirus

If you are due to travel on or before 3rd July 2020, the easiest and quickest way to amend your booking is online through your account. You will not be charged an amendment fee.

We are experiencing an unprecedented volume of enquiries, so please bear with us, we are working round the clock to respond to you as quickly as we can and are prioritising customers travelling prior to 31st May 2020.


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The British Holidays Booking Office home of the #ukstaycation - Come and join the “Great British get away” and take a great family holiday in the UK. With 100's of great locations throughout the UK, a British Holiday is the ideal get away for Family Holidays and short breaks

πŸ‘ŠπŸ˜Ž #StayHomeSaveLives 

Covid19-UK Warner Leisure Hotels

#covid19uk #WarnerLeisureHotels #update #ukstaycation - When it’s over & it will be, these places will be back - Stay Safe - Stay Healthy

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Your health and safety is our number one priority

COVID-19 (Coronavirus) - what you need to know | Updated 13 May 8am

We recognise the situation of COVID-19 (Coronavirus) is unsettling and we want to reassure you we are closely monitoring the situation and following Government guidance.

On 10 May, the UK Government issued new guidance on how we can all help control the virus if we all stay alert. This means staying at home as much as possible; limiting contact with other people; and keeping your distance if you go out (2 metres apart where possible). 

You can read the full Government guidance here.

In response to the most recent Government guidance, we have made the decision to postpone all breaks at all Warner hotels up to 2 July 2020. Guests booked on these breaks should not travel to Warner.

Breaks before 2 July 2020 - important information

This information only applies to guests that did not cancel their break before 19 March 2020.

There is no need to contact us today. The full value of your break has been automatically moved into the hold account and you have 2 options:
When you rebook, you will receive a £100 voucher to spend at the hotel if you choose a break of three-nights or more (£50 for a two-night break or £25 for a one-night break). This voucher is per room and is based on two people sharing.
Alternatively, you can have a full refund of your break.

We are working hard to reschedule your entertainment to later in the year and we will be in touch with a new rescheduled break, which you can choose to book if you wish.

We will contact you as soon as we can to ask which option you prefer. This may take us a number of weeks due to the volume of guests impacted by this situation. 

There is no need to contact us today.

In detail:

- There is no need to contact us today. We will contact you to discuss your booking.
- The full value of your break has been automatically moved into the hold account.
- You can use your hold account money to rebook another break at any time in the next 12 months, choosing either:
- A replacement holiday of a standard comparable to that booked and of the same value paid;
- A replacement holiday of lesser value together with a payment of the difference by us;
- A replacement holiday of higher value with a payment of the difference by yourself.
- Any guest who rebooks for another break will receive a £100 voucher, 1 per room, added to your next break.
- If you choose a refund, payments made by debit or credit cards will be repaid to the same card. This may take up to 28 days to process. Where Warner holiday vouchers have been used these may be transferred to another holiday, but no refund of the value of the vouchers will be given. You will not receive a £100 voucher if you choose a refund.
- If you have booked with a 3rd party, coach operator, travel agent or online booking agency, please contact them directly as they hold your booking details.


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The British Holidays Booking Office home of the #ukstaycation - Come and join the “Great British get away” and take a great family holiday in the UK. With 100's of great locations throughout the UK, a British Holiday is the ideal get away for Family Holidays and short breaks

πŸ‘ŠπŸ˜Ž #StayHomeSaveLives 

Covid19-UK Butlins

#covid19uk #Butlins #update #ukstaycation - When it’s over & it will be, these places will be back - Stay Safe - Stay Healthy


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FURTHER CHANGES TO OUR OPENING PERIODS - Latest update - 9.30am, 13th May 2020

Following on from the latest Government announcements, we’re now working through what the proposed plans mean for Butlin’s. We’re hopeful that we can open again in the not too distant future but in the meantime, we’re extending the closure of our resorts until the 2nd July.
 
If your break has been affected, the below options are available to you. We’re working through in date order so please don’t worry if your break is coming up soon or your arrival date passes and you haven’t heard from us - all of your options remain open to you and we will respond to everyone. 
 
Our team are working from home so it may take a little longer to get back to you than we would like, but we have been able to help the majority of guests affected to date, either to find a new break in the future or process a refund. ​
 
We know this is a worrying time for our guests who fall outside of our cancellation period, which is why we’ve launched a new Guarantee for all guests who have an existing booking with us. The Coronavirus Book with Confidence Guarantee gives you the option to move your break, or cancel and request a full refund. We just ask you wait until at least 28 days prior to your arrival date before getting in touch with us as we prioritise those guests who have had their breaks cancelled. ​

WHAT DOES THAT MEAN FOR YOUR BOOKING?

We understand that you'll need more flexibility during these uncertain times, so we’d like to offer you the following options. 

We’re asking you to complete a form to give us an indication of how you would like to manage your break. 

We’ll be responding to everyone in arrival order. Please, please don’t worry if we are delayed or your break is coming up very soon - we will get to everyone and your break will be protected.

WHAT DO I NEED TO DO?
 
You can transfer to another break in 2020 or 2021. And whether you decide to amend your break now or later on, we will offer the following to help reassure you during this time of uncertainty:
 
The Coronavirus Book With Confidence Guarantee to give you peace of mind should any changes to your personal situation occur

With our Lowest Price Guarantee, we promise to give you the very best deal. If you find the price of your break is lower between now and the time you arrive, we'll refund the difference

As a thank you, you will receive a £50 resort voucher when you amend your booking


OPTION 1 - MOVE YOUR BOOKING NOW
Transfer now to another break in 2020 or 2021
 
OPTION 2 - DECIDE LATER
Make your decision later. When you are ready, you can amend your booking any time in the next 12 months

You can use your holiday credit towards any new break up until 31 Dec 2021

Find out more: Butlins Resort Updates

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The British Holidays Booking Office home of the #ukstaycation - Come and join the “Great British get away” and take a great family holiday in the UK. With 100's of great locations throughout the UK, a British Holiday is the ideal get away for Family Holidays and short breaks

πŸ‘ŠπŸ˜Ž #StayHomeSaveLives