Escape to your Haven Hideaway
With all the uncertainty in the world right now, Haven Holidays recognise life is difficult for everyone. Government restrictions are changing rapidly and with no clear pathway yet for how life will return to normal, we are all in the dark, meaning that making any firm plans is a challenge.
All this considered, Haven Holidays have made some significant changes to their usual Haven experience, which they anticipate will allow them to open as soon as the UK government deem it safe to do so. haven are working towards welcoming guests back to their parks as soon as they can, whilst ensuring that they comply with the coronavirus restrictions.
This brand-new experience is called Haven Hideaway and all new bookings for the 2020 season will be taken on the basis of this product until further notice.
#staysafe #stayhealthy #ukholidayparks
When all this is over & it will be, These places will be back until then why not remind yourself of what is on offer on a #ukholidaypark
Situated close to the superb sandy beaches of Weymouth Bay, here's a really attractive caravan Park - with a buzzing nightlife too. Just right for a holiday that's great for kids and ideal for water sports enthusiasts.
The gorgeous sandy beach is temptingly close, but Weymouth Bay has so much fun and entertainment right here on the caravan Park, you'll find it hard to tear yourself away!
Take a leisurely dip in the heated indoor pool or relax on the sun-trapped patio. Or try the heated outdoor pool, complete with paddling area for younger children.
Weymouth Bay offers plenty for children of all ages from the soft play area to fabulous kids clubs, the adventure playground and fun activities on the sports field. And for the grown-ups - the caravan Park has plenty of really buzzing night life.
Weymouth Bay Caravan Park combines the beauty of the Dorset coast with all the holiday fun you expect from Haven!
Check out the Latest offers with The British Holidays Booking Office - Where will your #ukstaycation take you....
FREE Coronavirus Book with Confidence Guarantee on all 2020 and 2021 bookings
Haven Holidays recognise that we are all living in unprecedented and uncertain times, but one thing they are sure of is that everyone needs something to look forward to. The Coronavirus Book with Confidence Guarantee means you can book your holiday safe in the knowledge that you are covered if the Coronavirus Pandemic interrupts your plans.
The guarantee is free for all bookings in 2020 and 2021.
The British Holidays Booking Office - Home of the UKStaycation
Wednesday, May 27, 2020
Thursday, May 21, 2020
Haven Holidays - Hafan Y Mor - #ukstaycation
Escape to your Haven Hideaway
With all the uncertainty in the world right now, Haven Holidays recognise life is difficult for everyone. Government restrictions are changing rapidly and with no clear pathway yet for how life will return to normal, we are all in the dark, meaning that making any firm plans is a challenge.
All this considered, Haven Holidays have made some significant changes to their usual Haven experience, which they anticipate will allow them to open as soon as the UK government deem it safe to do so. haven are working towards welcoming guests back to their parks as soon as they can, whilst ensuring that they comply with the coronavirus restrictions.
This brand-new experience is called Haven Hideaway and all new bookings for the 2020 season will be taken on the basis of this product until further notice.
#staysafe #stayhealthy #ukholidayparks
When all this is over & it will be, These places will be back until then why not remind yourself of what is on offer on a #ukholidaypark
Hafan y Môr Holiday Park is one of Haven's biggest parks – and every inch is filled with family fun. Work up a serious appetite making your way around all the activities in the Dragon Lakes Adventure Village.
Then when you're feeling hungry - grab a bite in the Coast House bar and grill or a yummy cake from the Cakery. If you need to put adventures on pause for a sec, just stop – and drink in the glorious scenery all around you.
This park is the perfect retreat and holiday for toddlers and babies.
Check out the Latest offers with The British Holidays Booking Office - Where will your #ukstaycation take you....
FREE Coronavirus Book with Confidence Guarantee on all 2020 and 2021 bookings
Haven Holidays recognise that we are all living in unprecedented and uncertain times, but one thing they are sure of is that everyone needs something to look forward to. The Coronavirus Book with Confidence Guarantee means you can book your holiday safe in the knowledge that you are covered if the Coronavirus Pandemic interrupts your plans.
The guarantee is free for all bookings in 2020 and 2021.
The British Holidays Booking Office - Home of the UKStaycation
With all the uncertainty in the world right now, Haven Holidays recognise life is difficult for everyone. Government restrictions are changing rapidly and with no clear pathway yet for how life will return to normal, we are all in the dark, meaning that making any firm plans is a challenge.
All this considered, Haven Holidays have made some significant changes to their usual Haven experience, which they anticipate will allow them to open as soon as the UK government deem it safe to do so. haven are working towards welcoming guests back to their parks as soon as they can, whilst ensuring that they comply with the coronavirus restrictions.
This brand-new experience is called Haven Hideaway and all new bookings for the 2020 season will be taken on the basis of this product until further notice.
#staysafe #stayhealthy #ukholidayparks
When all this is over & it will be, These places will be back until then why not remind yourself of what is on offer on a #ukholidaypark
Hafan y Môr Holiday Park is one of Haven's biggest parks – and every inch is filled with family fun. Work up a serious appetite making your way around all the activities in the Dragon Lakes Adventure Village.
Then when you're feeling hungry - grab a bite in the Coast House bar and grill or a yummy cake from the Cakery. If you need to put adventures on pause for a sec, just stop – and drink in the glorious scenery all around you.
This park is the perfect retreat and holiday for toddlers and babies.
Check out the Latest offers with The British Holidays Booking Office - Where will your #ukstaycation take you....
FREE Coronavirus Book with Confidence Guarantee on all 2020 and 2021 bookings
Haven Holidays recognise that we are all living in unprecedented and uncertain times, but one thing they are sure of is that everyone needs something to look forward to. The Coronavirus Book with Confidence Guarantee means you can book your holiday safe in the knowledge that you are covered if the Coronavirus Pandemic interrupts your plans.
The guarantee is free for all bookings in 2020 and 2021.
The British Holidays Booking Office - Home of the UKStaycation
Tuesday, May 19, 2020
Haven Holidays - Rockley Park - #ukstaycation
Where will your #ukstaycation take you....
Escape to your Haven Hideaway
With all the uncertainty in the world right now, Haven Holidays recognise life is difficult for everyone. Government restrictions are changing rapidly and with no clear pathway yet for how life will return to normal, we are all in the dark, meaning that making any firm plans is a challenge.
All this considered, Haven Holidays have made some significant changes to their usual Haven experience, which they anticipate will allow them to open as soon as the UK government deem it safe to do so. haven are working towards welcoming guests back to their parks as soon as they can, whilst ensuring that they comply with the coronavirus restrictions.
This brand-new experience is called Haven Hideaway and all new bookings for the 2020 season will be taken on the basis of this product until further notice.
#staysafe #stayhealthy #ukholidayparks
The British Holidays Booking Office - Home of the UKStaycation
Escape to your Haven Hideaway
With all the uncertainty in the world right now, Haven Holidays recognise life is difficult for everyone. Government restrictions are changing rapidly and with no clear pathway yet for how life will return to normal, we are all in the dark, meaning that making any firm plans is a challenge.
All this considered, Haven Holidays have made some significant changes to their usual Haven experience, which they anticipate will allow them to open as soon as the UK government deem it safe to do so. haven are working towards welcoming guests back to their parks as soon as they can, whilst ensuring that they comply with the coronavirus restrictions.
This brand-new experience is called Haven Hideaway and all new bookings for the 2020 season will be taken on the basis of this product until further notice.
#staysafe #stayhealthy #ukholidayparks
The British Holidays Booking Office - Home of the UKStaycation
Monday, May 18, 2020
Wednesday, May 13, 2020
Covid19-UK Sykes Holiday Cottages
#covid19uk #SykesHolidayCottages #update #ukstaycation - When it’s over & it will be, these places will be back - Stay Safe - Stay Healthy
****Start****
Coronavirus (Covid-19)- Last updated: 11 May 2020 14:38
On the 23rd March 2020, Prime Minister Boris Johnson issued an instruction for everyone to remain in their homes except for very limited purposes. Any customer due to depart for their holiday before 3rd July 2020 can amend their booking now. You are able to do this easily online through your account.
During these difficult times the safety of our people, our customers and our property owners is of paramount importance to us.
The situation is changing daily. We continue to follow guidance from the government, and we are keeping this page and our policies under constant review.
Find out more about the government’s guidance here: https://www.gov.uk/coronavirus
If you are due to travel on or before 3rd July 2020, the easiest and quickest way to amend your booking is online through your account. You will not be charged an amendment fee.
We are experiencing an unprecedented volume of enquiries, so please bear with us, we are working round the clock to respond to you as quickly as we can and are prioritising customers travelling prior to 31st May 2020.
Find out more: Sykes Holiday Cottages/covid-19
*****Ends*****
The British Holidays Booking Office home of the #ukstaycation - Come and join the “Great British get away” and take a great family holiday in the UK. With 100's of great locations throughout the UK, a British Holiday is the ideal get away for Family Holidays and short breaks
👊😎 #StayHomeSaveLives
Covid19-UK Warner Leisure Hotels
#covid19uk #WarnerLeisureHotels #update #ukstaycation - When it’s over & it will be, these places will be back - Stay Safe - Stay Healthy
****Start****
Your health and safety is our number one priority
COVID-19 (Coronavirus) - what you need to know | Updated 13 May 8am
We recognise the situation of COVID-19 (Coronavirus) is unsettling and we want to reassure you we are closely monitoring the situation and following Government guidance.
On 10 May, the UK Government issued new guidance on how we can all help control the virus if we all stay alert. This means staying at home as much as possible; limiting contact with other people; and keeping your distance if you go out (2 metres apart where possible).
You can read the full Government guidance here.
In response to the most recent Government guidance, we have made the decision to postpone all breaks at all Warner hotels up to 2 July 2020. Guests booked on these breaks should not travel to Warner.
Breaks before 2 July 2020 - important information
This information only applies to guests that did not cancel their break before 19 March 2020.
There is no need to contact us today. The full value of your break has been automatically moved into the hold account and you have 2 options:
When you rebook, you will receive a £100 voucher to spend at the hotel if you choose a break of three-nights or more (£50 for a two-night break or £25 for a one-night break). This voucher is per room and is based on two people sharing.
Alternatively, you can have a full refund of your break.
We are working hard to reschedule your entertainment to later in the year and we will be in touch with a new rescheduled break, which you can choose to book if you wish.
We will contact you as soon as we can to ask which option you prefer. This may take us a number of weeks due to the volume of guests impacted by this situation.
There is no need to contact us today.
In detail:
- There is no need to contact us today. We will contact you to discuss your booking.
- The full value of your break has been automatically moved into the hold account.
- You can use your hold account money to rebook another break at any time in the next 12 months, choosing either:
- A replacement holiday of a standard comparable to that booked and of the same value paid;
- A replacement holiday of lesser value together with a payment of the difference by us;
- A replacement holiday of higher value with a payment of the difference by yourself.
- Any guest who rebooks for another break will receive a £100 voucher, 1 per room, added to your next break.
- If you choose a refund, payments made by debit or credit cards will be repaid to the same card. This may take up to 28 days to process. Where Warner holiday vouchers have been used these may be transferred to another holiday, but no refund of the value of the vouchers will be given. You will not receive a £100 voucher if you choose a refund.
- If you have booked with a 3rd party, coach operator, travel agent or online booking agency, please contact them directly as they hold your booking details.
Find out more: Warner Leisure Hotels Guest Information
*****Ends*****
The British Holidays Booking Office home of the #ukstaycation - Come and join the “Great British get away” and take a great family holiday in the UK. With 100's of great locations throughout the UK, a British Holiday is the ideal get away for Family Holidays and short breaks
👊😎 #StayHomeSaveLives
Covid19-UK Butlins
#covid19uk #Butlins #update #ukstaycation - When it’s over & it will be, these places will be back - Stay Safe - Stay Healthy
****Start****
FURTHER CHANGES TO OUR OPENING PERIODS - Latest update - 9.30am, 13th May 2020
Following on from the latest Government announcements, we’re now working through what the proposed plans mean for Butlin’s. We’re hopeful that we can open again in the not too distant future but in the meantime, we’re extending the closure of our resorts until the 2nd July.
If your break has been affected, the below options are available to you. We’re working through in date order so please don’t worry if your break is coming up soon or your arrival date passes and you haven’t heard from us - all of your options remain open to you and we will respond to everyone.
Our team are working from home so it may take a little longer to get back to you than we would like, but we have been able to help the majority of guests affected to date, either to find a new break in the future or process a refund.
We know this is a worrying time for our guests who fall outside of our cancellation period, which is why we’ve launched a new Guarantee for all guests who have an existing booking with us. The Coronavirus Book with Confidence Guarantee gives you the option to move your break, or cancel and request a full refund. We just ask you wait until at least 28 days prior to your arrival date before getting in touch with us as we prioritise those guests who have had their breaks cancelled.
WHAT DOES THAT MEAN FOR YOUR BOOKING?
We understand that you'll need more flexibility during these uncertain times, so we’d like to offer you the following options.
We’re asking you to complete a form to give us an indication of how you would like to manage your break.
We’ll be responding to everyone in arrival order. Please, please don’t worry if we are delayed or your break is coming up very soon - we will get to everyone and your break will be protected.
WHAT DO I NEED TO DO?
You can transfer to another break in 2020 or 2021. And whether you decide to amend your break now or later on, we will offer the following to help reassure you during this time of uncertainty:
The Coronavirus Book With Confidence Guarantee to give you peace of mind should any changes to your personal situation occur
With our Lowest Price Guarantee, we promise to give you the very best deal. If you find the price of your break is lower between now and the time you arrive, we'll refund the difference
As a thank you, you will receive a £50 resort voucher when you amend your booking
OPTION 1 - MOVE YOUR BOOKING NOW
Transfer now to another break in 2020 or 2021
OPTION 2 - DECIDE LATER
Make your decision later. When you are ready, you can amend your booking any time in the next 12 months
You can use your holiday credit towards any new break up until 31 Dec 2021
Find out more: Butlins Resort Updates
*****Ends*****
The British Holidays Booking Office home of the #ukstaycation - Come and join the “Great British get away” and take a great family holiday in the UK. With 100's of great locations throughout the UK, a British Holiday is the ideal get away for Family Holidays and short breaks
👊😎 #StayHomeSaveLives
Tuesday, May 12, 2020
Covid19-UK Aria Resorts
#covid19uk #AriaResorts #update #ukstaycation - When it’s over & it will be, these places will be back - Stay Safe - Stay Healthy
CORONAVIRUS (COVID-19) UPDATE - Updated 11.05.20
It’s not goodbye… we’re just pressing pause on holidays until 4th July.
We hope that you are all safe and well and following all the Government's instructions
After the latest Government’s announcements today (11 May) extending the UK Covid -19 restrictions, our resorts will now remain closed until 4 July.
Please keep checking back here as we’ll review this as and when the Government next changes its current advice.
Our decision is based on the Government’s clear advice for the Hospitality industry to remain closed until July 4th, which explicitly included Hotels and all Holiday accommodation and facilities in England.
For guests booked to stay between now and up to 3 July only
We’d like to reassure you that your holiday is important to us and your booking and all monies paid are safe and secure. To be as flexible as we can in these uncertain times, we have set up some very simple ways for you to alter your holiday online and of course our call centre team is on hand too to help.
Please choose one of the following options:
- REBOOK - Same Dates 2021- You can move your holiday booking to the same arrival dates in May or June 2021 for the same value as you paid this year, so there are no extra costs for you.
To choose this option, please click here and fill in the form, we will do the rest and you will receive the new confirmation in the next few days.
- CREDIT VOUCHER -We provide you with a holiday credit voucher to the value of what you have currently paid toward your holiday. This means that you don’t have to choose your replacement holiday dates right at this moment, you are free to rebook your stay for any time up until 31 December 2021 but you need to book this by 31 December 2020 to get it in the diary. The credit will stay on your holiday account with us until you choose to rebook.
To choose this option click here and fill in the form, we will do the rest and you will receive your voucher in the next few days.
- CALL US -If you’d rather rebook your holiday for another date in 2020, we will need to do this over the phone, but by all means search for your preferred dates on the website first. If the date of this holiday is less than you paid, we’ll refund the difference back to you. If the value is higher then you’ll need to pay the outstanding balance. You’ll need to speak to our reservations team to do this or to discuss any other aspect of your booking.
Please be patient and bear in mind that we wish to deal with every guest booking to the best of our ability, our call centre staff are now all home based and have secure access to all our systems but they remain incredibly busy and we are speaking to as many of our guests daily as we can. We will have or shortly will be emailing you about your affected booking and please only call if your arrival date is in the next 7 days.
For holidays arriving from 4th July onwards, what should you do?
Currently, if you are due to arrive anytime from 4th July onward, the Government have given the clear indication that we should be able to open the Resorts. Your booking remains valid and our booking terms and conditions of your holiday do fully apply. If that date changes due to further Government instruction we will naturally let you know prior to your arrival date.
So right now we ask you to please just bear with us as the call centre is very busy, and keep an eye on this page and your emails and we’ll update you when and if the Government’s advice changes.
If you receive a letter reminding you that the balance of your holiday is due, (Arrival from July 4th Onward) please pay it in line with our booking terms and conditions as these are still valid for your booking, your monies paid are safe and secure.
When the resorts do open, we will continue to follow the latest Government’s advice regarding our self catering accommodation, leisure facilities, bars and restaurants, as we always hold the safety of our guests and our staff as our number one priority.
This isn’t the last you’ll hear from us as we expect further advice from the Government in the coming weeks, so keep an eye on this page and we’ll update you if anything changes as soon as we can.
Thank You!
We’d like to take this moment to say thank you for your support in these challenging times, stay safe and we hope to see you at one of our resorts soon.
Aria Resorts
*****Ends*****
The British Holidays Booking Office home of the #ukstaycation - Come and join the “Great British get away” and take a great family holiday in the UK. With 100's of great locations throughout the UK, a British Holiday is the ideal get away for Family Holidays and short breaks
👊😎 #StayHomeSaveLives
CORONAVIRUS (COVID-19) UPDATE - Updated 11.05.20
It’s not goodbye… we’re just pressing pause on holidays until 4th July.
We hope that you are all safe and well and following all the Government's instructions
After the latest Government’s announcements today (11 May) extending the UK Covid -19 restrictions, our resorts will now remain closed until 4 July.
Please keep checking back here as we’ll review this as and when the Government next changes its current advice.
Our decision is based on the Government’s clear advice for the Hospitality industry to remain closed until July 4th, which explicitly included Hotels and all Holiday accommodation and facilities in England.
For guests booked to stay between now and up to 3 July only
We’d like to reassure you that your holiday is important to us and your booking and all monies paid are safe and secure. To be as flexible as we can in these uncertain times, we have set up some very simple ways for you to alter your holiday online and of course our call centre team is on hand too to help.
Please choose one of the following options:
- REBOOK - Same Dates 2021- You can move your holiday booking to the same arrival dates in May or June 2021 for the same value as you paid this year, so there are no extra costs for you.
To choose this option, please click here and fill in the form, we will do the rest and you will receive the new confirmation in the next few days.
- CREDIT VOUCHER -We provide you with a holiday credit voucher to the value of what you have currently paid toward your holiday. This means that you don’t have to choose your replacement holiday dates right at this moment, you are free to rebook your stay for any time up until 31 December 2021 but you need to book this by 31 December 2020 to get it in the diary. The credit will stay on your holiday account with us until you choose to rebook.
To choose this option click here and fill in the form, we will do the rest and you will receive your voucher in the next few days.
- CALL US -If you’d rather rebook your holiday for another date in 2020, we will need to do this over the phone, but by all means search for your preferred dates on the website first. If the date of this holiday is less than you paid, we’ll refund the difference back to you. If the value is higher then you’ll need to pay the outstanding balance. You’ll need to speak to our reservations team to do this or to discuss any other aspect of your booking.
Please be patient and bear in mind that we wish to deal with every guest booking to the best of our ability, our call centre staff are now all home based and have secure access to all our systems but they remain incredibly busy and we are speaking to as many of our guests daily as we can. We will have or shortly will be emailing you about your affected booking and please only call if your arrival date is in the next 7 days.
For holidays arriving from 4th July onwards, what should you do?
Currently, if you are due to arrive anytime from 4th July onward, the Government have given the clear indication that we should be able to open the Resorts. Your booking remains valid and our booking terms and conditions of your holiday do fully apply. If that date changes due to further Government instruction we will naturally let you know prior to your arrival date.
So right now we ask you to please just bear with us as the call centre is very busy, and keep an eye on this page and your emails and we’ll update you when and if the Government’s advice changes.
If you receive a letter reminding you that the balance of your holiday is due, (Arrival from July 4th Onward) please pay it in line with our booking terms and conditions as these are still valid for your booking, your monies paid are safe and secure.
When the resorts do open, we will continue to follow the latest Government’s advice regarding our self catering accommodation, leisure facilities, bars and restaurants, as we always hold the safety of our guests and our staff as our number one priority.
This isn’t the last you’ll hear from us as we expect further advice from the Government in the coming weeks, so keep an eye on this page and we’ll update you if anything changes as soon as we can.
Thank You!
We’d like to take this moment to say thank you for your support in these challenging times, stay safe and we hope to see you at one of our resorts soon.
Aria Resorts
*****Ends*****
The British Holidays Booking Office home of the #ukstaycation - Come and join the “Great British get away” and take a great family holiday in the UK. With 100's of great locations throughout the UK, a British Holiday is the ideal get away for Family Holidays and short breaks
👊😎 #StayHomeSaveLives
Covid19-UK Haven Holidays
#covid19uk #HavenHolidays #update #ukstaycation - When it’s over & it will be, these places will be back - Stay Safe - Stay Healthy
Latest information about Coronavirus (COVID-19) and how it might affect your break.
UPDATE 12 MAY 2020 at 10:00am - IMPORTANT HOLIDAYMAKER COMMUNICATION
At Haven we pride ourselves on providing millions of families with holidays on the Great British coast each year. Sadly, this year we have only been able to welcome a fraction of these to our parks due to the serious coronavirus situation.
The coronavirus continues to affect the lives of each and every one of us – from our guests to our owners to our teams. As we continue to follow the direction provided by the Government it is now clear we will be unable to offer the usual Haven experience for a longer period of time, and so we have taken the decision to temporarily extend the closure of all our parks.
Our parks will remain closed until THURSDAY 2 JULY 2020 - This, we're sure you understand is totally beyond our control and we are really sorry for the disappointment caused to anyone who was looking forward to their coastal break.
If you have an affected break, we will be in contact with you directly via email and will offer you the following options:
- Enjoy a Credit towards a holiday later in 2020 or for 2021, PLUS you'll receive a £50 Food and Beverage voucher to spend on Park.
- A full refund
We will be working through all affected breaks in arrival date order. We would like to thank everyone for their patience whilst we work through this as quickly as we can.
We are contacting all guests with affected breaks, offering a number of options as we need to change their booking. We have been in contact with all guests who have affected breaks up until 31 May 2020. We are now contacting everyone who has a break booked between 1 June – 2 July 2020.
We trust you appreciate that we are all working in extreme and unprecedented times and because of this the Haven team is working remotely. We are receiving high levels of inbound calls and emails as well as social media messages and we are doing our very best to respond as quickly as we can.
This decision has been made with the safety and security of our guests and teams as our number one priority.
We will be back up and running as soon as we are able and look forward to welcoming everyone back to enjoy a Haven holiday.
We will continue to update our guests directly and via this news page.
* For our full Terms and Conditions please go to https://www.haven.com/support/terms-and-conditions. Please note that refunds may take up to 28 days to process.
*****Ends*****
The British Holidays Booking Office home of the #ukstaycation - Come and join the “Great British get away” and take a great family holiday in the UK. With 100's of great locations throughout the UK, a British Holiday is the ideal get away for Family Holidays and short breaks
Monday, May 04, 2020
Covid19-UK - Woolacombe Bay Holiday Parks
******Updated: 30th April 2020 at 16:00********
Latest information about Coronavirus (COVID-19) and how it might affect your break.
As a responsible family-run holiday provider the safety of our guests and team members is naturally something we've always and always will take very seriously. We are keeping a close eye on the developments associated with the spread of Coronavirus (COVID-19) in the regular announcements by HM Government. We know this may be disappointing for many guests, but we have decided to temporarily suspend welcoming all guests to our Parks until Sunday 31st May 2020.
All our Parks are now closed to holiday guests and we plan to re-open on Monday 1st June 2020.
Whilst our decisions are based on the advice of HM Government, we recognise that the many families who have trusted us with their holiday booking do require clarity as do our dedicated team members. We are maintaining our Parks in a state of constant readiness for the moment it's safe and reasonable to welcome our guests for their wonderful family holidays.
We'll continue to inform affected guests pro-actively by email of any changes to any breaks as well as updating this information hub.
For the latest official information from HM Government please visit www.gov.uk/guidance/wuhan-novel-coronavirus-information-for-the-public and NHS England at www.nhs.uk/conditions/coronavirus-covid-19.
Getting in touch about your holiday
We appreciate these are unsettling times and you may have questions that simply none of us have the answers to. We've tried our best to put together some frequently asked questions from what we already know... we're watching the same daily televised updates you are and our senior management team reviews all the advice reguarly so if anything impacts on existing bookings we will be in contact with affected guests as soon as possible.
We absolutely know that your holiday is important to you and many guests are keen to have their bookings dealt with quickly, but with thousands of guests already impacted by this temporary closure we kindly ask you please do not contact us about your booking until you have received the EMAIL with booking options from us - we are supporting our guests in arrival date order based on whether their holiday is already cancelled:
Arrivals up to 14th May: Our team are prioritising customers whose holiday date has passed or is approaching, to ensure the speediest resolution please refer to the latest email we have sent to you.
Arrivals from 15th to 31st May: As you will no longer be able to holiday with us as planned, we will be in touch with you in the coming weeks to give you the option to either move your holiday to another date or receive a full refund. In order to manage this as quickly as possible, we will be contacting affected holidaymakers by email and, due to many thousands of booking affected, it will take us several weeks to complete this process in full, so we would like to ask for your patience. Our team are supporting customers whose holidays have been cancelled up to 14th May and the sooner we complete that process then the sooner we can be in contact with you, so we ask for your kind assistance in not contacting us at this time.
Arrivals from 1st June: Our team cannot assist you by telephone at this time as we are currently trying our very best to assist customers whose bookings we have cancelled; please refer to the frequently asked questions on this page. If after consulting the information below you need to contact us about a specific booking action then please use our email contact form and a team member will aim to respond to you within the next 14 days.
Understandably we're currently receiving a high volume of calls and messages at this time. Therefore, normal two-way conversations via social media or by email regarding affected bookings may not be possible due to the volume of enquiries and availability of staff. We apologise in advance for delays in our usual response times.
Due to social distancing measures we have a small team working through enquiries regarding re-booking holidays and refunds. Our opening hours are now from 9am to 4pm Mon-Sat so this is taking much longer than the usual level of service you'd have come to expect from us and for that we're very sorry.
Every single booking has to be individually processed manually so we apologise that this means we are working through holidays as quickly as we can in order of the original arrival date.
Full Details: https://www.woolacombe.co.uk/coronavirus
#staysafe #satayhome
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