Covid19-UK Butlins

#covid19uk #Butlins #update #ukstaycation - When it’s over & it will be, these places will be back - Stay Safe - Stay Healthy

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FURTHER CHANGES TO OUR OPENING PERIODS - Latest update - 9.30am, 13th May 2020

Following on from the latest Government announcements, we’re now working through what the proposed plans mean for Butlin’s. We’re hopeful that we can open again in the not too distant future but in the meantime, we’re extending the closure of our resorts until the 2nd July.

 

If your break has been affected, the below options are available to you. We’re working through in date order so please don’t worry if your break is coming up soon or your arrival date passes and you haven’t heard from us - all of your options remain open to you and we will respond to everyone. 

 

Our team are working from home so it may take a little longer to get back to you than we would like, but we have been able to help the majority of guests affected to date, either to find a new break in the future or process a refund. ​

 

We know this is a worrying time for our guests who fall outside of our cancellation period, which is why we’ve launched a new Guarantee for all guests who have an existing booking with us. The Coronavirus Book with Confidence Guarantee gives you the option to move your break, or cancel and request a full refund. We just ask you wait until at least 28 days prior to your arrival date before getting in touch with us as we prioritise those guests who have had their breaks cancelled. ​

WHAT DOES THAT MEAN FOR YOUR BOOKING?

We understand that you'll need more flexibility during these uncertain times, so we’d like to offer you the following options. 

We’re asking you to complete a form to give us an indication of how you would like to manage your break. 

We’ll be responding to everyone in arrival order. Please, please don’t worry if we are delayed or your break is coming up very soon - we will get to everyone and your break will be protected.

WHAT DO I NEED TO DO?

 

You can transfer to another break in 2020 or 2021. And whether you decide to amend your break now or later on, we will offer the following to help reassure you during this time of uncertainty:

 

The Coronavirus Book With Confidence Guarantee to give you peace of mind should any changes to your personal situation occur

With our Lowest Price Guarantee, we promise to give you the very best deal. If you find the price of your break is lower between now and the time you arrive, we'll refund the difference

As a thank you, you will receive a £50 resort voucher when you amend your booking

OPTION 1 - MOVE YOUR BOOKING NOW

Transfer now to another break in 2020 or 2021

 

OPTION 2 - DECIDE LATER

Make your decision later. When you are ready, you can amend your booking any time in the next 12 months

You can use your holiday credit towards any new break up until 31 Dec 2021

Find out more: Butlins Resort Updates

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