Tuesday, May 12, 2020

Covid19-UK Aria Resorts

#covid19uk #AriaResorts #update #ukstaycation - When it’s over & it will be, these places will be back - Stay Safe - Stay Healthy

CORONAVIRUS (COVID-19) UPDATE - Updated 11.05.20

It’s not goodbye… we’re just pressing pause on holidays until 4th July.

We hope that you are all safe and well and following all the Government's instructions

After the latest Government’s announcements today (11 May) extending the UK Covid -19 restrictions, our resorts will now remain closed until 4 July.

Please keep checking back here as we’ll review this as and when the Government next changes its current advice.

Our decision is based on the Government’s clear advice for the Hospitality industry to remain closed until July 4th, which explicitly included Hotels and all Holiday accommodation and facilities in England.

For guests booked to stay between now and up to 3 July only

We’d like to reassure you that your holiday is important to us and your booking and all monies paid are safe and secure. To be as flexible as we can in these uncertain times, we have set up some very simple ways for you to alter your holiday online and of course our call centre team is on hand too to help.

Please choose one of the following options:

- REBOOK - Same Dates 2021- You can move your holiday booking to the same arrival dates in May or  June 2021 for the same value as you paid this year, so there are no extra costs for you.

To choose this option, please click here and fill in the form, we will do the rest and you will receive the new confirmation in the next few days.


- CREDIT VOUCHER -We provide you with a holiday credit voucher to the value of what you have currently paid toward your holiday. This means that you don’t have to choose your replacement holiday dates right at this moment, you are free to rebook your stay for any time up until 31 December 2021 but you need to book this by 31 December 2020 to get it in the diary. The credit will stay on your holiday account with us until you choose to rebook.

To choose this option click here and fill in the form, we will do the rest and you will receive your voucher in the next few days.


- CALL US -If you’d rather rebook your holiday for another date in 2020, we will need to do this over the phone, but by all means search for your preferred dates on the website first. If the date of this holiday is less than you paid, we’ll refund the difference back to you. If the value is higher then you’ll need to pay the outstanding balance. You’ll need to speak to our reservations team to do this or to discuss any other aspect of your booking.


Please be patient and bear in mind that we wish to deal with every guest booking to the best of our ability, our call centre staff are now all home based and have secure access to all our systems but they remain incredibly busy and we are speaking to as many of our guests daily as we can. We will have or shortly will be emailing you about your affected booking and please only call if your arrival date is in the next 7 days.


For holidays arriving from 4th July onwards, what should you do?

Currently, if you are due to arrive anytime from 4th July onward, the Government have given the clear indication that we should be able to open the Resorts. Your booking remains valid and our booking terms and conditions of your holiday do fully apply.  If that date changes due to further Government instruction we will naturally let you know prior to your arrival date.

So right now we ask you to please just bear with us as the call centre is very busy, and keep an eye on this page and your emails and we’ll update you when and if the Government’s advice changes.

If you receive a letter reminding you that the balance of your holiday is due, (Arrival from July 4th Onward) please pay it in line with our booking terms and conditions as these are still valid for your booking, your monies paid are safe and secure.

When the resorts do open, we will continue to follow the latest Government’s advice regarding our self catering accommodation, leisure facilities, bars and restaurants, as we always hold the safety of our guests and our staff as our number one priority.

This isn’t the last you’ll hear from us as we expect further advice from the Government in the coming weeks, so keep an eye on this page and we’ll update you if anything changes as soon as we can.

Thank You!

We’d like to take this moment to say thank you for your support in these challenging times, stay safe and we hope to see you at one of our resorts soon.

Aria Resorts

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The British Holidays Booking Office home of the #ukstaycation - Come and join the “Great British get away” and take a great family holiday in the UK. With 100's of great locations throughout the UK, a British Holiday is the ideal get away for Family Holidays and short breaks

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Covid19-UK Haven Holidays

#covid19uk #HavenHolidays #update #ukstaycation - When it’s over & it will be, these places will be back - Stay Safe - Stay Healthy

Latest information about Coronavirus (COVID-19) and how it might affect your break.

UPDATE 12 MAY 2020 at 10:00am - IMPORTANT HOLIDAYMAKER COMMUNICATION

At Haven we pride ourselves on providing millions of families with holidays on the Great British coast each year. Sadly, this year we have only been able to welcome a fraction of these to our parks due to the serious coronavirus situation.

The coronavirus continues to affect the lives of each and every one of us – from our guests to our owners to our teams. As we continue to follow the direction provided by the Government it is now clear we will be unable to offer the usual Haven experience for a longer period of time, and so we have taken the decision to temporarily extend the closure of all our parks. 

Our parks will remain closed until THURSDAY 2 JULY 2020 - This, we're sure you understand is totally beyond our control and we are really sorry for the disappointment caused to anyone who was looking forward to their coastal break. 

If you have an affected break, we will be in contact with you directly via email and will offer you the following options: 

- Enjoy a Credit towards a holiday later in 2020 or for 2021, PLUS you'll receive a £50 Food and Beverage voucher to spend on Park. 

- A full refund

We will be working through all affected breaks in arrival date order. We would like to thank everyone for their patience whilst we work through this as quickly as we can.

We are contacting all guests with affected breaks, offering a number of options as we need to change their booking. We have been in contact with all guests who have affected breaks up until 31 May 2020. We are now contacting everyone who has a break booked between 1 June – 2 July 2020.

We trust you appreciate that we are all working in extreme and unprecedented times and because of this the Haven team is working remotely. We are receiving high levels of inbound calls and emails as well as social media messages and we are doing our very best to respond as quickly as we can. 

This decision has been made with the safety and security of our guests and teams as our number one priority.

We will be back up and running as soon as we are able and look forward to welcoming everyone back to enjoy a Haven holiday. 

We will continue to update our guests directly and via this news page. 

* For our full Terms and Conditions please go to  https://www.haven.com/support/terms-and-conditions. Please note that refunds may take up to 28 days to process.

*****Ends*****

The British Holidays Booking Office home of the #ukstaycation - Come and join the “Great British get away” and take a great family holiday in the UK. With 100's of great locations throughout the UK, a British Holiday is the ideal get away for Family Holidays and short breaks 

πŸ‘ŠπŸ˜Ž  #StayHomeSaveLives