Covid19-UK Aria Resorts

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CORONAVIRUS (COVID-19) UPDATE - Updated 11.05.20

It’s not goodbye… we’re just pressing pause on holidays until 4th July.

We hope that you are all safe and well and following all the Government's instructions

After the latest Government’s announcements today (11 May) extending the UK Covid -19 restrictions, our resorts will now remain closed until 4 July.

Please keep checking back here as we’ll review this as and when the Government next changes its current advice.

Our decision is based on the Government’s clear advice for the Hospitality industry to remain closed until July 4th, which explicitly included Hotels and all Holiday accommodation and facilities in England.

For guests booked to stay between now and up to 3 July only

We’d like to reassure you that your holiday is important to us and your booking and all monies paid are safe and secure. To be as flexible as we can in these uncertain times, we have set up some very simple ways for you to alter your holiday online and of course our call centre team is on hand too to help.

Please choose one of the following options:

- REBOOK - Same Dates 2021- You can move your holiday booking to the same arrival dates in May or  June 2021 for the same value as you paid this year, so there are no extra costs for you.

To choose this option, please click here and fill in the form, we will do the rest and you will receive the new confirmation in the next few days.


- CREDIT VOUCHER -We provide you with a holiday credit voucher to the value of what you have currently paid toward your holiday. This means that you don’t have to choose your replacement holiday dates right at this moment, you are free to rebook your stay for any time up until 31 December 2021 but you need to book this by 31 December 2020 to get it in the diary. The credit will stay on your holiday account with us until you choose to rebook.

To choose this option click here and fill in the form, we will do the rest and you will receive your voucher in the next few days.


- CALL US -If you’d rather rebook your holiday for another date in 2020, we will need to do this over the phone, but by all means search for your preferred dates on the website first. If the date of this holiday is less than you paid, we’ll refund the difference back to you. If the value is higher then you’ll need to pay the outstanding balance. You’ll need to speak to our reservations team to do this or to discuss any other aspect of your booking.


Please be patient and bear in mind that we wish to deal with every guest booking to the best of our ability, our call centre staff are now all home based and have secure access to all our systems but they remain incredibly busy and we are speaking to as many of our guests daily as we can. We will have or shortly will be emailing you about your affected booking and please only call if your arrival date is in the next 7 days.


For holidays arriving from 4th July onwards, what should you do?

Currently, if you are due to arrive anytime from 4th July onward, the Government have given the clear indication that we should be able to open the Resorts. Your booking remains valid and our booking terms and conditions of your holiday do fully apply.  If that date changes due to further Government instruction we will naturally let you know prior to your arrival date.

So right now we ask you to please just bear with us as the call centre is very busy, and keep an eye on this page and your emails and we’ll update you when and if the Government’s advice changes.

If you receive a letter reminding you that the balance of your holiday is due, (Arrival from July 4th Onward) please pay it in line with our booking terms and conditions as these are still valid for your booking, your monies paid are safe and secure.

When the resorts do open, we will continue to follow the latest Government’s advice regarding our self catering accommodation, leisure facilities, bars and restaurants, as we always hold the safety of our guests and our staff as our number one priority.

This isn’t the last you’ll hear from us as we expect further advice from the Government in the coming weeks, so keep an eye on this page and we’ll update you if anything changes as soon as we can.

Thank You!

We’d like to take this moment to say thank you for your support in these challenging times, stay safe and we hope to see you at one of our resorts soon.

Aria Resorts

*****Ends*****

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